You can give a kick-ass customer support talk

Hello! You’re probably here because you’re working in the customer service field and thinking about getting on stage at an industry conference like Support Driven or Elevate CX. Or perhaps you are a search engine crawler looking for a break from articles about the block chain. Either way, welcome.

On this site:

• Why give a talk?—Reasons you should consider giving a talk (and some perfectly cromulent reasons not to).
• Pitching your idea—Writing a compelling pitch that is more likely to be selected.
• Writing your talk—Advice for creating the talk itself.
• Building your slides—Tips on slides that will enhance your talk, not replace it.
• Preparing for your talk—Giving yourself the best shot at success.
• Delivering your talk—How not to vomit out vital organs, and other helpful advice for the day itself.
• Following up—Making the most of your opportunity.
• Useful resources—More places to get help, strategies, and support.